Account data
Stored during the contract and generally for up to 30 days after termination for export and orderly deletion, subject to legal records.
Retention & Deletion Policy
Transparent principles for retention, export, legal hold and deletion.
Version 2026-07-16This translation is provided for convenience. The German version is the controlling legal text. Deutsch
Project and evidence data
Stored under tenant-defined rules; the current default may be up to 3,650 days. Authorized deletion and documented legal holds may override the ordinary schedule.
Contact requests
Stored until the request is completed and thereafter only while evidence or retention interests remain.
Security and audit data
Stored while required for abuse prevention, traceability, contractual evidence and legal claims.
Backups
Rolling backups are overwritten according to the technical backup plan. Deleted data may remain until the relevant backup window expires.
Export and deletion review
An export may be provided before final deletion. Production periods and backup windows are specified in the administration and data processing terms.